Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Fussell Tire is AMAZING!!! They work on all of our big trailers which are often heavy and need work quickly. They are timely and communicate with us through the entire process. I have never been unhappy!


-H.R.

The staff is always friendly and knowedgeable. They provide excellent service at a reasonable cost. Best of all you can trust them to do honest work for you not like some big name tire dealers.


-Satisfied Customer

As a company we spend approximately $25000 a year in tires I will be moving all of our business over to you Fussell tire Because of your prompt service, courteous and roadside calls. I love the company that truly cares and that shows in the way you take care of us your customers Thanks


-Daniel M.

Showed up for some same day service, in and out within 2 hours. Great customer service and technicians seemed very knowledgeable


-Cary

I'm thrilled with the results of my recent alignment - thanks for making a 40 year old Corvette drive like new again. Only a family owned/local business can provide that kind of care, competence and customer service consistently. I look forward to doing business again soon.


-Tom D.

Always a pleasure to find a local family business that meets my needs. Kent and Teresa are fine folks. All work done to my satisfaction.


-Edward D.

I went in for an inspection. The lady at the front desk, Theresa was very kind and professional. She thoroughly answered all my questions which I had quite a few. The inspector Justin was very thoroughly and efficient. It was overall great customer service care and automotive service.


-Shakufehr

Love this place! Nice folks, can walk from my house and they always get me in and out quickly! Wouldn't trust my little truck "Tinkbell" to anyone else :-)


-Becky C.

Service was so quick, my car was on jacks in less than a minute of me pulling in the lot. Everyone was friendly. Prices great. I will be back and tell friends.


-Frank G.

Fussell Tire Sales & Service always has friendly, knowledgeable staff, and the service is fast and excellent. I always get my tires from them, and I have never had a bad experience there. I would definitely recommend them to anyone looking for a great auto repair shop!


-John F.

The service I received was courteous, professional, fast, and economical. No complaints at all!!!


-Phil M.
  • ASE (Automotive Service Excellence)
  • CARQUEST Canada
  • NFIB (National Federation of Independent Business)
  • ALL-DATA
  • Apex Chamber of Commerce
  • Car Care Aware
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    Call Us For Service: 919-362-9094